Our ordering process is simple and straightforward, powered by WooCommerce:
Browse Products: Use our main menu categories or the search bar to find the items you love, such as The Original English String Vest.
Select & Customize: On the product page, select your desired size and color.
Add to Cart: Click the “Add to Cart” button. You can continue shopping or proceed to checkout.
Review Cart: Click the cart icon (usually in the upper right corner) to review the items and quantities. You can apply any coupon codes here.
Proceed to Checkout: Click “Proceed to Checkout.”
Enter Information: Fill in your billing details, shipping address, and choose your shipping method. If you are a returning customer, you can log in.
Complete Payment: Select your preferred payment method and enter the required details.
Place Order: Review all details and click “Place Order” to finalize your purchase. You will receive an email confirmation shortly after.
We accept a variety of secure payment methods through our WooCommerce setup, utilizing popular gateways like Stripe and PayPal for secure transactions. Accepted methods typically include:
Major Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
PayPal: Secure checkout using your PayPal account balance or linked cards.
Other Digital Wallets: Depending on configuration, this may include Apple Pay or Google Pay.
Explain your return and exchange policy, including details on the return window, condition of items, and the process f
We want you to be completely satisfied with your Pendeen Crystal purchase.
Timeframe: You have 5 days from the date of delivery to return items for a refund or exchange.
Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
Process: To initiate a return, please contact our customer support with your order number. We will provide you with a return authorization and shipping instructions.
or initiating returns.
Once your order has been processed and shipped, we will send you a Shipping Confirmation Email. This email will contain:
The name of the shipping carrier (e.g., FedEx, USPS).
A unique tracking number.
A direct link to the carrier’s tracking website, which you can also find in your order details when logged into your account.
Yes, we are proud to offer international shipping to many countries around the world.
Cost & Time: Shipping costs and delivery times vary by destination and will be calculated at checkout based on your delivery address.
Customs & Duties: Please note that the customer is responsible for any import duties, customs fees, or taxes levied by the destination country.
We offer a comprehensive range of sizes to ensure a comfortable fit for everyone. Our sizes typically range from:
Small (S)
Medium (M)
Large (L)
Extra Large (XL)
Double Extra Large (XXL)
Specific product pages may contain a detailed size guide with measurements to help you make the best selection.
You can cancel your order only if it has not yet been processed and shipped by our warehouse team.
Please contact Customer Support immediately with your order number. We will do our best to catch the order before it leaves our facility.
If the order has already been shipped, you will need to follow our standard return policy upon receiving the item.
Absolutely. The security of your personal and payment information is our top priority.
SSL Encryption: Our entire website, from the homepage to the final checkout page, is protected by Secure Socket Layer (SSL) encryption. This technology scrambles all data transmitted (including your name, address, and credit card number) to prevent third parties from reading it.
PCI Compliance: Our payment processing methods meet strict PCI Data Security Standards (PCI DSS), meaning we never store sensitive payment details on our servers. All transactions are handled securely by trusted third-party payment gateways.
Our dedicated support team is ready to assist you. You can reach us through the following methods:
Email: The best way is to send an email to our support team (e.g.,
support@pendeencrystal.com).Contact Form: Use the “Contact Us” form available in the footer or navigation menu of our website.
While we do not currently operate a formal, tiered rewards program, we highly value our repeat customers. We encourage you to sign up for our newsletter to receive exclusive offers, early access to sales, and special discounts.
We frequently run special sales and promotions. To find out what is currently available, please:
Check our homepage banner for any featured sales.
Follow us on social media.
Sign up for our newsletter to have exclusive deals sent directly to your inbox.
To keep your Pendeen Crystal string vests and other apparel looking their best for years to come, please follow these general care instructions:
Washing: We strongly recommend hand washing in cold water with a mild detergent. If using a machine, use a delicate cycle and place the item in a mesh laundry bag.
Bleach: Do not bleach.
Drying: Air dry flat or hang. Do not tumble dry, as the mesh material may snag or shrink.
Ironing: Do not iron.
Pendeen Crystal is committed to responsible business practices. We strive to:
Ethical Production: Work with suppliers who adhere to fair labor practices and safe working conditions.
Quality Materials: Prioritize durable materials to ensure product longevity, reducing the need for frequent replacement.
Reduced Waste: Constantly review our packaging and shipping methods to minimize environmental impact and waste.
Yes! You can sign up for our newsletter easily. Simply enter your email address into the dedicated sign-up form, typically found in the footer of our website, to receive updates on new products, exclusive promotions, and company news.
